RAW HAIR ORDER POLICY
RAW ORDERS PLACED ONLINE ARE SHIPPED ONLY – NO PICKUPS.
Processing & Shipping
-
All hair orders require 3-10 business days for processing before shipping.
-
Business days: Monday – Friday, 10 AM – 6 PM (Excludes weekends & holidays).
-
Orders are considered pre-orders, meaning the product is secured in advance and shipped once available.
Product Details & Customer Responsibility
-
Our hair is 100% unprocessed, chemical-free, and sourced from a single donor for premium authenticity.
-
Longevity: With proper care, hair can last up to 5 years.
-
Natural Variations: Color ranges naturally from 1B to Brown, and textures vary slightly.
-
Styling: Hair can be lifted to #60 Extensions can be straightened, curled, or crimped.
-
Important: Any chemical or thermal alteration may loosen the natural curl pattern over time.
-
Professional coloring services are strongly recommended.
-
-
Raw hair behaves like natural hair: It requires regular moisture and proper maintenance.
-
Improper chemical or heat treatments may result in dryness or breakage.
-
Before Purchasing
-
Review all product descriptions carefully to understand hair care and maintenance requirements.
-
Recommended hair care:
-
Design Essentials Honey Creme Shampoo & Conditioner
-
Joico Hydra Splash Shampoo & Conditioner
-
Bundle Recommendations
-
16” – 3 bundles
-
18"–20” – 3–4 bundles
-
22”+ – 4–5 bundles for a full look
-
Note: 24” and longer may have a looser wave pattern.
Important Terms
-
All Sales Are Final – Due to the nature of this product, no cancellations, refunds, or exchanges are permitted.
-
By completing your purchase, you acknowledge and agree to our processing times, pre-order terms, product details, and care instructions.
-
Failure to review our policy or maintain the hair properly does not qualify for a refund or dispute.